Role & responsibilities

- Handle customer inquiries through phone, email, chat, and in person in a professional manner.
- Manage telecalling activities for international clients and support business development efforts.
- Understand customer requirements and recommend suitable leather goods and related services.
- Build and maintain strong relationships with existing and potential customers.
- Follow up on leads, quotations, orders, and service requests to ensure timely closure.
- Coordinate with internal teams such as sales, production, logistics, and service to ensure smooth customer experience.
- Address customer complaints and resolve issues efficiently to maintain high satisfaction levels.
- Promote company products, services, customization options, and after-sales support.
- Maintain accurate records of customer interactions, feedback, and business opportunities.




- Support business growth by identifying recent market opportunities and client segments.
- Achieve assigned sales and customer service targets.

Preferred candidate profile

- Graduate in any discipline; MBA or relevant qualification preferred.
- 1-3 years of experience in telecalling, customer care, sales, or business development.
- Experience preferred in handling international clients
- Excellent communication, interpersonal, and negotiation skills.
- Strong customer service orientation and problem-solving ability.
- Ability to manage multiple tasks and work under pressure.
- Basic computer knowledge and familiarity with CRM tools is an advantage.
- Willingness to work in rotational shifts.
- Knowledge of leather products, customization, and service processes will be preferre

📌 Business Development Executive (Kolkata)
🏢 Xl Enterprises
📍 Kolkata