What You Will Do:

- Own the CIO Dashboard end to end: define metrics and incident parameters (e.g. outages, degradations, downtime hours), manage the underlying data and trackers in SharePoint, and ensure accurate, timely executive reporting
- Own the Root Cause Analysis (RCA) process: coordinate RCAs across teams, track actions to closure, and maintain the supporting process documentation and training
- Manage Azure Devops and all maintain project overview from a reporting perspective, providing consolidated status, metrics and trend analysis for stakeholders
- Manage Agile based IT sprints, including daily standups, sprint planning and retrospectives, and own all sprint reporting (velocity, quality and progress)
- Ensure the delivery of changes/user stories with predictable velocity and quality
- Manage communications with internal and external stakeholders
- Measure results of changes implemented to confirm business value
- Ownership of operational calls within ownership areas, i.e. project management status update calls, change management, incident management
- Mentor and support other personnnel in Lionbridge

To Be Successful You Will Have:

- Strong data analytics and reporting skills, with the ability to collect,



analyze and visualize data (e.g. Excel, SharePoint, Power BI or similar) and turn it into explicit executive-level insight
- Excellent judgement and decision-making skills, with the ability to prioritize, weigh trade-offs and make sound decisions independently
- Experience with incident management and Root Cause Analysis (RCA) processes
- Excellent project management and communication skills, including Executive level reporting
- Self-starter with experience leading small teams and motivating others to perform
- ITIL 4 certifications best practice approach
- PMP / Agile project management / ScrumMaster certification is a plus
- BS in Computer Science or related degree

In Return You Can Expect:

- Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.
- To work with a passionate and diverse team of specialists from across the world in areas such as Content creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.

📌 Senior Project Manager For IT delivery governance (Mumbai)
🏢 Lionbridge
📍 Mumbai