Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team
What are we looking for Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities,
the following experience and skills are required:Experience RequiredInbound and Outbound customer service experienceExperience working under pressure
Roles and Responsibilities: Handle support/service escalations to/from clientsTransfer calls to the Tier 2 departmentWill track and report system issues as neededStay current with system information, changes and updatesComply with service level agreementsSupport and help on Process documentationComply with the assigned schedule to cover the hours of operationComply with the account KPIsSupport with any other current process at the time the client requires it, if it has been officially included in our range of services