Key Responsibilities:

- Package conversion, CRM usage and customer experience, event management & customer engagement.
- Follow-up calls for upcoming EDD, delivery package, and bed booking.
- Organize events end to end, which include maternity photo shoots and baby showers.
- Keep the management updated regarding all feedback, service gaps, and customer perceptions of our products, packages, and offers.
- Own any issues the customer may encounter & ensure prompt recovery by the respective team.
- Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations.
- Track CRM leads.
- Maintains productivity data as per schedule per doctor EDD tracker, monthly delivery tracker.
- Accurately update patient conversion sources, such as referral channels and marketing initiatives.
- Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus.
- Be constantly updated on competition activity rates, products, and discounts.
- Participate in all activities scheduled by Corporate meetings, performance reviews, training, and assessments

📌 Service Line Executive (Navi Mumbai)
🏢 Motherhood Hospital (Rhea Healthcare)
📍 Navi Mumbai