- Customer Service (International Voice Process)
- Urgent requirements * Teleperformance Process: *HSBC Cards HQ* (Outbound)
- Required count : 30 Process details: *outbound process.
- Prior experience: Undergraduate with 1 Year *international BPO experience*
- *Shift timing:* 9.30am to 6.30 pm Week off - Sunday fixed off

Roles and Responsibility

- Handle outbound calls to customers, providing exceptional customer service.
- Resolve customer complaints and issues professionally and courteously.
- Meet or exceed performance targets, including quality metrics and sales goals.
- Collaborate with team members to achieve common objectives.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide informed support.
- Job Requirements




- Undergraduate degree with at least 1 year of experience in an international BPO setting.
- Excellent communication and interpersonal skills are essential for building strong relationships with customers.
- Ability to work in a agile environment, adapting to changing situations and priorities.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Proficiency in using computer systems and software applications, with quick learning capabilities.
- Flexibility to work in a shift timing from 9:30am to 6:30pm, with Sunday as a fixed off day.

📌 Customer Service (International Voice Process) Professional (Mumbai)
🏢 Apex One
📍 Mumbai