Role & responsibilities

Service Desk Team Lead

Primary Responsibilities

- Lead the Service Desk team and manage daily operations.
- Handle and monitor incident/service request tickets.
- Ensure SLA compliance and timely ticket resolution.
- Coordinate with internal teams and stakeholders.
- Manage ticket escalations.
- Track team performance and prepare reports.
- Support end users with technical issues.
- Coordinate project-related activities and deployments.

Mandatory Skills

- Service Desk
- Solid Communication skills
Strong hands on experience into Ticketing tool.
Strong Knowledge on SLA
Handle Huge Ticket Handling
Experience into Banking domain
immediate Joiner
Hands on Experience into Shift Management, Rooster Management, Team Management.
Designation should be Application Lead/ Application support Lead/ Service Desk Lead.





Preferred Skills

- Team Management
- Technical Support
- Desktop Support
- Active Directory
- Office 365
- Windows Support
- Remote Support
- Problem Management
- Change Management
- Root Cause Analysis (RCA)
- Lead the Service Desk team and manage daily operations.
- Handle and monitor incident/service request tickets.
- Ensure SLA compliance and timely ticket resolution.
- Coordinate with internal teams and stakeholders.
- Manage ticket escalations.
- Track team performance and prepare reports.
- Support end users with technical issues.
- Coordinate project-related activities and deployments.

📌 Service Desk Team Lead (Navi Mumbai)
🏢 Experis
📍 Navi Mumbai