Key Responsibilities :

1. Reporting and analysis

- Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
- Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
- Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
- Ensure compliance with company policies and procedures related to billing and customer data management.

2. Customer and billing management

- Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
- Track and process payments received and address any discrepancies or issues related to payments.
- Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
- Collaborate with internal teams to resolve customer issues and enquiries promptly.

Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.

3. Data management

- Update and maintain customer accounts,



keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
- Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
- Ensure compliance with data privacy regulations while handling customer information.

4. Process improvement

- Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
- Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Technical Skills

- Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
- Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
- Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

📌 Senior Executive - OTC (Accounts Receivable) (Mumbai)
🏢 Godrej Properties
📍 Mumbai