Roles and Responsibilities - Front Desk Executives Diagnostic Laboratory Centres The Front Desk Executive is the first point of contact for patients and visitors at the diagnostic centre The role requires professionalism accuracy and empathy in managing patient interactions registrations and coordination with medical and administrative teams 1 Patient Reception Greeting Welcome patients attendants and visitors with a pleasant and courteous attitude Attend to every patient in a standing posture maintaining a professional appearance Verify patient appointments walk-in cases and referral details Ensure a friendly and supportive environment in the reception and waiting areas Manage patient flow efficiently to avoid crowding and long waiting times 2 Registration Patient Data Entry Register patients accurately in the Laboratory Information System LIS or Hospital Management Software HMS Collect and verify patient details name age gender contact number address and referring doctor information Enter test names packages and codes correctly without errors Maintain confidentiality and accuracy of patient data at all times Assign unique patient IDs and ensure all test requisitions are linked appropriately 3 Billing Payment Handling Generate invoices and bills accurately based on prescribed tests and packages Ensure correct application of discounts offers and referral codes as per management instructions Receive cash card UPI or online payments and issue receipts immediately Reconcile cash and payment reports daily and hand over to the Centre Accountant or Manager Maintain billing logs credit approvals and daily financial reports as per company policy 4 Coordination with Medical Technical Teams Communicate patient details test requirements and sample collection priorities to phlebotomists technicians and radiologists Coordinate with doctors for ultrasound CT MRI and other imaging appointments Ensure that patient movement between departments e g blood collection X-ray scan is smooth and time-bound Follow up with departments for delayed reports or pending results and inform patients proactively Assist in scheduling and confirming doctor consultations and tele-reports 5 Report Delivery Communication Verify that all reports are authorized and quality-checked before delivery Inform patients promptly via SMS WhatsApp or phone call once reports are ready Hand over hard copies of reports after verifying patient identity and payment clearance Coordinate with the IT reporting team for report corrections or reprints if needed Maintain a logbook or system record of all report deliveries 6 Patient Assistance Customer Care Explain test preparation instructions e g fasting requirements clearly before sample collection Provide guidance to patients regarding procedures report timelines and follow-up processes Assist elderly differently-abled or anxious patients with empathy and patience Address patient queries complaints and feedback promptly and escalate unresolved issues to the Centre Manager Ensure the waiting area is clean comfortable and well-organized 7 Documentation Record Maintenance Maintain registers for daily patient inflow billing and collections Keep updated files for referral doctors corporate clients and health packages Record all advance payments refunds and credit transactions systematically Maintain daily reconciliation reports and submit them to the Branch Accountant or Centre Head Ensure secure storage and proper disposal of confidential records as per company policy 8 Communication Coordination Serve as the communication link between patients doctors and diagnostic staff Coordinate with marketing and operations teams for promotional camps health check-ups and community programs Respond promptly to calls emails and WhatsApp messages from patients or referring doctors Ensure that inter-departmental communication is clear and professional at all times 9 Skilled Conduct Appearance Discipline Follow organizational grooming and uniform standards neatly dressed well-groomed ID badge displayed Be punctual and adhere to assigned shift timings typically 10 00 AM - 7 00 PM or as scheduled Avoid using mobile phones or engaging in personal conversations during duty hours Maintain discipline confidentiality and ethical behavior in all patient interactions Uphold the organization s values policies and patient service standards 10 Administrative Support Functions Assist the Centre Manager in administrative duties like stock requisitions courier management and inter-branch coordination Support in arranging token systems queue management and patient scheduling Monitor and maintain front desk supplies stationery forms brochures etc Assist during internal and external audits related to patient records billing or compliance Participate in staff meetings training sessions and feedback reviews for performance improvement 11 Performance Quality Standards Ensure 100 accuracy in patient registration and billing entries Maintain service quality and turnaround time TAT as per company standards Handle at least 95 of patient interactions with satisfaction as per feedback logs Follow ISO NABL compliance guidelines for patient handling and documentation Report any operational challenges IT issues or patient complaints immediately to the Centre Head 12 Confidentiality Compliance Maintain strict confidentiality of patient information medical records and financial transactions Follow all company policies ethical practices and statutory regulations under healthcare and data privacy laws Avoid sharing patient information with unauthorized persons Adhere to fire safety infection control and emergency protocols of the diagnostic centre Reporting Hierarchy Reports To Centre Manager Branch Head Coordinates With Doctors Technicians Accounts HR and Operations Departments Supervises if applicable Junior Front Desk Staff Reception Assistants Job Locations Virudhachallam Tamilnadu Job Types Full-time Permanent Pay Up to 20 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Front Desk Receptionist (Tamil Nadu)
🏢 Uniscans and Labs
📍 Tamil Nadu