Fynd is India s largest omnichannel platform and a multi-platform tech company specialising in retail technology and products in AI ML big data image editing and the learning space It provides a unified platform for businesses to seamlessly manage online and offline sales store operations inventory and customer engagement Serving over 2 300 brands Fynd is at the forefront of retail technology transforming customer experiences and business processes across various industries What will you do at Fynd Take ownership of customer issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Receiving and placing customer service telephone calls Resolving customer complaints Ensure customer satisfaction and provide skilled customer support Some Specific RequirementsUniversity college degree is an asset Familiarity with office software and phone systems a plus Previous experience especially in a particular industry preferred Microsoft excel knowledge Qualifications Skills Customer service Product knowledge Quality focus Problem-solving Documentation skills Phone skills Listening Resolving conflict Analysing information Multi-tasking What do we offer Growth Growth knows no bounds as we foster an environment that encourages creativity embraces challenges and cultivates a culture of continuous expansion We are looking at new product lines international markets and brilliant people to grow even further We teach groom and nurture our people to become leaders You get to grow with a company that is growing exponentially Flex University We help you upskill by organising in-house courses on important subjects Learning Wallet You can also do an external course to upskill and grow we reimburse it for you Culture Community and Team building activities Host weekly quarterly and annual events parties Wellness Mediclaim policy for you parents spouse kids Experienced therapist for better mental health improve productivity work-life balance

📌 Customer Care | Associate (Maharashtra)
🏢 Fynd
📍 Maharashtra