Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Recent Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries,



resolving issues, and ensuring customer satisfaction to build and maintain positive relationships."

What are we looking for "
- Customer Care

- Customer Communications

- Customer Satisfaction

- Written and verbal communication

- Customer Support Operations

- Customer Experience (CX)
"

Roles and Responsibilities: "
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

- Your primary interaction is within your own team and your direct supervisor

- In this role you will be given detailed instructions on all tasks

- The decisions that you make impact your own work and are closely supervised

- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

- Please note that this role may require you to work in rotational shifts
"

Qualification Any Graduation

📌 Customer Contact Comms New Associate-Voice (Mumbai)
🏢 Accenture
📍 Mumbai