We are hiring experienced Customer Service Associates for a leading US Telecom International Voice Process based in Pune. Candidates with excellent communication skills and minimum 1 year of international voice experience are encouraged to apply.
*** Roles & Responsibilities ***
- Handle inbound customer calls from international customers.
- Resolve customer concerns professionally and efficiently.
- Deliver excellent customer experience and maintain quality standards.
- Update customer information in CRM tools.
- Achieve productivity and customer satisfaction metrics.
- Follow process guidelines and compliance Standards .
*** Eligibility Criteria ***
HSC/ Any Graduate.
Minimum 6 months experience in International Voice Process or domestic experience with Good communication skills
Excellent spoken English communication skills.
Comfortable working in rotational and night shifts.
Strong customer handling skills.
Immediate joiners preferred.
Interview mode:Virtual with in boundary (Mumbai)
***Shifting Details ***
Fixed 5 day working
5 30 pm to 2 30 am or 6 30 pm to morning 3 30am Night shift timings
Saturday and Sunday fixed off
*** Benefits ***
Attractive incentives.
Cab facility home drop
Growth opportunities opportunities.
Global exposure.
Employee engagement activities.
Contact Gayathri -(phone hidden)
📌 International voice process 5 days (Navi Mumbai)
🏢 Wrixty Services
📍 Navi Mumbai
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