Job Summary We are seeking a courteous professional and organized Patient Relations Executive to join Archish As the first point of contact for patients and visitors you will play a vital role in delivering excellent customer service managing front office operations and ensuring the smooth flow of administrative activities JOB DESCRIPTION - ROLES AND RESPONSIBILITIES Greet and assist patients visitors and vendors in a warm and professional manner Manage appointment scheduling rescheduling and cancellations both in person and via phone email Maintain and update patient records in the system with accuracy and confidentiality Manage Queue waiting time efficiently by coordinating with the staff Handle incoming and outgoing calls emails and inquiries efficiently Coordinate with Patients doctors nurses and administrative staff to ensure timely patient service Process billing payments and issue receipts as needed Manage front desk inventory stationery and cleanliness of the reception area Manage Patient records data entry feedback collection and feedback analysis Patient engagement - offer refreshments send wishes on special occasions etc Patient Service quality Any other tasks as assigned QUALIFICATION Any Graduate from a recognized university Proved 1-2 years experience as a Patient relations executive front desk executive receptionist or customer service representative preferably in the medical field Computer skills with experience of using MS office word excel PPT outlook etc Excellent verbal and written communication skills Strong organizational interpersonal and problem-solving skills Ability to multitask and remain calm in a fast-paced environment Basic understanding of medical terminology and procedures preferred Fluent in English and Kannada Prior experience in medical field is an added advantage Job Types Full time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Paid sick time Provident Fund Ability to commute relocate Sarjapura Bengaluru Karnataka Reliably commute or planning to relocate before starting work Required Work Location In person