Job Role General Manager Sr GM Location Navi Mumbai India Department Global Freight Forwarding End-to-End Logistics Level Senior Leadership GM Senior GM Compensation Competitive based on experience Travel Requirement Domestic and International as needed Role Overview The General Manager for the Mumbai Headquarters will oversee an established high volume freight forwarding region ensuring operational excellence team leadership and commercial growth This leader will be responsible for refining the existing setup strengthening cross-functional coordination enhancing service reliability and driving continuous improvement across processes people and systems Unlike a ground up build this role requires elevating an already functioning region putting structure implementing corporate governance streamlining workflows strengthening customer vendor relationships and preparing the organization for scalable global expansion Key Responsibilities 1 Regional Leadership Business Management Lead and manage all freight forwarding operations for the Mumbai HQ across air ocean customs transportation and end-to-end logistics solutions Drive operational discipline cost optimization and service reliability across departments Ensure seamless coordination with global offices overseas partners carriers and key vendors 2 Team Management Organizational Development Lead a multi-functional regional team across sales operations pricing customer service and documentation Assess current org structure and implement a corporate level framework for people processes and standard operating procedures SOPs Build a strong leadership bench through training mentorship and performance management Foster a culture of accountability operational excellence and continuous improvement 3 P L Ownership Commercial Growth Manage regional P L margins budgeting cost controls and profitability initiatives Drive business expansion through strategic sales initiatives new vertical development and enhanced wallet share from existing clients Strengthen key customer relationships and support major account escalations or commercial negotiations 4 Operational Excellence Compliance Improve end-to-end process flows across quoting booking execution billing and customer communication Implement quality standards audit processes and compliance measures in line with local and global policies Work closely with ERP ShipThis teams to improve system adoption data accuracy automation and reporting discipline 5 Vendor Partner Management Build and maintain robust relationships with carriers consolidators trucking companies customs brokers and other key vendors Negotiate competitive rates optimize service reliability and ensure strong vendor SLAs 6 Strategic Initiatives Transformation Evaluate existing workflows and implement structural improvements to support scalability Drive and support digitization initiatives across documentation reporting pricing automation and operational dashboards Collaborate with leadership to roll out corporate initiatives across India Southeast Asia and US Canada offices Required Skills Experience 10 - 25 years in freight forwarding logistics or supply chain management Proven leadership experience in a mid to large freight forwarding organization Strong understanding of air ocean freight customs clearance transportation and 3PL operations Experience managing P L budgets and commercial strategy Deep vendor network across carriers consolidators and transportation partners Strong negotiation communication and stakeholder management skills Ability to lead large teams build structure manage performance and drive transformation initiatives at scale Proficient with ERP systems and data driven decision making Fluency in English and Hindi additional regional languages preferred Preferred Qualifications Bachelor s degree in business Logistics or Supply Chain Management MBA or industry certifications preferred Experience working with multinational freight forwarding companies or global logistics environments Exposure to corporate governance compliance SOP rollout and audit frameworks Strong customer facing background with experience supporting key accounts and enterprise clients Job Types Full-time Permanent Pay 2 000 000 00 - 3 500 000 00 per year Benefits Health insurance Provident Fund Work Location In person

📌 General Manager (Maharashtra)
🏢 Orbit Associate
📍 Maharashtra