Job Title Customer Retention Executive Required Experience 1 - 3 Years Location Bhubaneswar About Company iServeU is Asia s leading banking infrastructure platform provider enabling financial enterprises to offer embedded banking services to their end customers iServeU is one of the few certified partners with National Payment Corporation of India NPCI VISA for various products iServeU also provides a cloud-native micro services-enabled distributed platform with over 5000 possible product configurations with a low code no code interface to banks NBFCs Fintech and other regulated entities We process around 2500 transactions per second by levering distributed auto scale technology like K8 Our core platform combines of 1200 micro services Our customer list includes Fintech start-ups top tier private banks to PSU bank We operate in five countries and help customers constantly change the way financial institutions operate and innovate Our solutions currently empowers over 20 banks and 250 enterprises across India and abroad Our platform seamlessly manages the entire transaction lifecycle including withdrawals deposits transfers payments and lending through various channels like digital branch agents Our team of 500 employees with over 80 in technology roles is spread across offices in Bhubaneswar Bangalore and Delhi We have raised 8 million in funding to support our growth and innovation For more details visit www iserveu in Roles Responsibilities - Answer questions about products or the company - Ask questions to understand customer requirements and close the query - Direct prospects to the field sales team when needed - Enter and update customer information in the database - Take and process orders in an accurate manner - Handle grievances to preserve the company s reputation - Keep records of calls and sales and note helpful information - Contact potential or existing customers to inform them about a product or service using scripts Requirements Proven experience as telesales customer support representative or other sales customer service role Proven track record of successfully meeting sales quota customer support preferably over the phone Good knowledge of relevant computer programs e g CRM software and telephone systems Ability to learn about products and services and describe explain them to prospects Excellent knowledge of Hindi and English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints Job Types Full-time Permanent Pay 180 000 00 - 205 000 00 per year Schedule Day shift Work Location In person