Job Category Customer Services Degree Level Bachelor s degree In this role with your advanced technical and product support knowledge you will thrive in the Care service delivery team In this global 24x7 support environment you will take ownership of complex troubleshooting cases particularly at the solution system level You will also serve as the primary interface to R D escalating customer issues and ensuring their resolution through proactive follow-ups Responsibilities Identify and proactively solves demanding problems and communicates them to key stakeholders Participate as an expert in IMS VoLTE technology area in customer issues via ticket handling and projects Participate in emergency and 24 7 duty for global IMS customers and Engage with virtual teams and collaborate to arrive at a feasible solution Drive knowledge sharing and enhance networking Implement integrate acceptance tests care R D for telecommunication Products like sCSCF iCSCF iBCF BGCF eCSCF Application Servers Session Border Controller Manage 4G VoLTE Call flow like 4g-4g eSRVCC Conference 5G VoNR etc Drive root cause analysis for complex customer tickets as subject matter expert Qualifications You have Engineering Graduate in Telecom IT Computer Science Electronics with 8 years experience in Telecom care support role Practical knowledge of OpenStack administration and Docker K8S concepts and their application in Cloud Native products Hands-on experience with Protocols like SIP Diameter TCP IP SCTP UDP SOAP HTTP2 SS7 M3UA 5G Signaling Protocols Lead the solutioning for the complex customer issues reported in emergency or standard tickets It would be nice if you also had Exposure or past experience of working on CFX-5000 Nokia TAS or either or Flexible to travel for project issue onsite in short notice and or join customer critical activities Can manage uncertainty and pressure at work About Us Advancing connectivity to secure a brighter world Nokia is a global leader in connectivity for the AI era With expertise across fixed mobile and transport networks powered by the innovation of Nokia Bell Labs we re advancing connectivity to secure a brighter world Our recruitment process We act inclusively and respect the uniqueness of people Our employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect If you re interested in this role but don t meet every listed requirement we still encourage you to apply Unique backgrounds perspectives and experiences enrich our teams and you may be just the right candidate for this or another prospect The length of the recruitment process may vary depending on the specific role s requirements We strive to ensure a smooth and inclusive experience for all candidates

📌 Care Engineer (Bengaluru)
🏢 NOKIA
📍 Bengaluru