1 Customer Interaction Greeting customers Welcoming customers as they arrive and establishing rapport Listening to customer concerns Understanding the vehicle s issues and gathering relevant information about the car s symptoms or customer needs Providing estimates and quotes Discussing pricing and estimated repair times for services requested 2 Vehicle Assessment Diagnosis Coordinating with technicians Conveying the customer s description of the problem to the mechanics and technicians Conducting basic vehicle inspections Depending on the situation they may need to visually inspect the vehicle to confirm the customer s concerns Creating service orders Documenting the services needed and ensuring all information is accurately recorded in the system 3 Service Management Scheduling appointments Coordinating service schedules for customers ensuring that repairs or maintenance tasks are performed on time Managing work flow Organizing service work to ensure efficiency balancing customer demands technician availability and service time 4 Communication Updating customers Keeping customers informed about the progress of their vehicle service delays or additional findings Explaining repairs Breaking down technical issues in layman s terms for customers and answering any questions they have about necessary repairs services or costs Handling customer complaints Addressing customer concerns or complaints escalating issues when necessary and working to resolve problems to ensure customer satisfaction 5 Billing and Invoicing Providing detailed invoices Ensuring that the invoice is clear and accurate detailing all services performed and parts used Processing payments Handling payments whether through credit card insurance or other methods Explaining warranties Informing customers about warranty coverage on repairs or parts if applicable 6 Sales and Upselling Recommending additional services Suggesting preventive maintenance or repairs based on the customer s vehicle needs e g fluid flushes tire rotations etc Promoting products Recommending vehicle accessories or aftermarket products that may benefit the customer Building relationships for repeat business Ensuring a good customer experience so that clients return for future repairs or maintenance 7 Administrative Duties Maintaining records Ensuring that all customer interactions repair orders and vehicle history are well-documented in the system Managing warranties and recalls Keeping track of warranties on parts and services and notifying customers about recalls 8 Team Collaboration Working with technicians and service managers Collaborating closely with the technical team to ensure the timely completion of jobs and to address any technical challenges Job Types Full time Permanent Pay 10 963 66 - 20 856 82 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person

📌 Automotive Service Advisor (Punjab)
🏢 Fitveda Enterprises
📍 Punjab