Job Title Front Office Executive - Indoor Amusement CentreLocation PunePosition Type Full-TimeExperience 2-3 yearsJob Overview - As the Front Office Executive you ll be the first point of contact for our guests-responsible for delivering a warm welcome managing bookings handling guest queries and ensuring a seamless entry and exit experience This role is essential for maintaining the highest levels of guest satisfaction and professionalism Key Responsibilities Guest Welcome Assistance Greet guests with a friendly attitude guide them through entry processes and answer any inquiries regarding services pricing and policies Ticketing POS Operations Handle cash card and digital transactions accurately through the Point of Sale system Booking Management Coordinate online and walk-in bookings group reservations and birthday event schedules Guest Issue Resolution Address and escalate customer concerns promptly to ensure satisfaction and retention Communication Coordination Answer phone calls manage emails and relay information effectively within departments Upselling Services Promote packages merchandise and add-on experiences to maximize guest value and revenue Clean Organized Reception Maintain a neat visually appealing front desk area in line with brand standards Compliance Safety Awareness Ensure front-desk operations follow safety and company protocols Qualifications Graduate Bachelor s degree preferred but not mandatory - 1-3 years of front desk customer service or hospitality experience experience in amusement centres or hotels is a plus - Strong communication skills in English and Hindi - Tech-savvy with experience in POS software and MS Office - Warm approachable and service-oriented personality - Ability to multitask and stay composed under pressure - Flexible to work on weekends holidays and rotational shifts What We Offer - Competitive salary and incentives - Fast-paced vibrant work environment - Growth opportunities and internal promotion opportunities - Employee discounts on attractions and merchandise ref updazz com

📌 Aliqan Technologies - Executive - Front Office (2-3 Yrs) Pune (after-sales/customer Service)
🏢 Aliqan Technologies
📍 Pune