HBX Group is the world s leading technology partner connecting and empowering the world of travel We re game-changers disruptors the people who bring together local and global brands in accommodation transport activities and payments through our network of 300 000 hotels worldwide 60 000 hard to reach high value clients such as tour operators travel agents and loyalty schemes across 140 source markets We are tech-driven with a customer-first philosophy and commercial teams whose knowledge and relationships on the ground are second to none And of course we have an amazing team Our people Team HBX Group are the beating heart of the company who we encourage to move fast dream big and make the difference every day In fact we believe that it is tech data people that truly sets us apart in the market alongside our global approach local touch mentality We re headquartered in Palma Mallorca and employ around 3 500 people worldwide JOB DESCRIPTION Key Responsibilities Provide excellent customer service Attend client queries through phone calls and emails by being proactive courteous friendly and helpful Ensure that all client requests issues and complaints are resolved promptly and accurately per defined policies guidelines terms and conditions Promote goodwill when dealing with clients and internal sales teams maintain good client relationships achieve high level of client satisfaction and retain client loyalty Act and suggest on improvement opportunities identified during daily work Key skills experience and qualifications requirements Service-oriented and interested in the function of customer service Enthusiastic self-motivated individual with excellent interpersonal skills and verbal written communication skills Good spoken and written English Excellent time management skills with the ability to work well under pressure in a fastpaced setting Proactive driving for result and teamwork spirit University graduate or recognized diploma in a field of Hospitality and Tourist or any related field Preferred candidates should have some work experience in a large call center environment At HBX Group we believe that diversity drives innovation and makes travel a force for good We re committed to creating an inclusive workplace where everyone feels valued and respected embracing different backgrounds perspectives and talents Join us and be part of a team where diversity and equal opportunities really do make a difference You will have the opportunity to work for a company that is going through significant change in becoming the worlds leading travel services provider We are looking for people that are ready to ride the wave in this exciting journey As well as an attractive benefits package you will be able to work Within an innovative engaging and multicultural environment Have the opportunity to build strong and lasting business relationships and friendships from around the world Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe

📌 Contact Center Executive (New Delhi)
🏢 Hotelbeds
📍 New Delhi