About the Role We are seeking a proactive and detail-oriented Social Media Executive Online Reputation Management Specialist to join our growing digital team The ideal candidate will be responsible for monitoring managing and enhancing our brand s reputation across social platforms and digital channels If you are passionate about social media customer engagement and brand management we d love to hear from you Key Responsibilities Monitor brand mentions reviews and conversations across all social media platforms Facebook Twitter Instagram LinkedIn YouTube etc forums review sites and other digital touchpoints Online response management queries Respond promptly and professionally to customer comments reviews and queries to maintain a positive brand image Identify potential reputation risks and work with internal teams to manage and resolve them effectively Collaborate with the customer service marketing and content teams to ensure brand consistency and appropriate tone of voice Prepare daily weekly and monthly ORM reports highlighting sentiment analysis trends and engagement metrics Track and escalate reliable issues to the relevant departments for faster resolution Stay updated on social media trends platform updates and best ORM practices Requirements Bachelor s degree in Marketing Communications Public Relations or related field 2-3 years of proven experience in Online Reputation Management or social media customer support Hands-on experience with ORM tools like Hootsuite Brandwatch Sprout Social Google Alerts or Similar Web Monitoring Tools Strong communication skills - written and verbal Excellent problem-solving skills and ability to manage negative feedback calmly and tactfully Detail-oriented with strong analytical skills to interpret data and metrics Ability to multitask and work in a fast-paced environment Job Types Full-time Permanent Contractual Temporary Pay From 40 000 00 per month Benefits Provident Fund Schedule Monday to Friday Weekend availability Work Location In person

📌 Social Media Executive (orm) (New Delhi)
🏢 Span Communications
📍 New Delhi