Lead Management - Efficiently manage and prioritize incoming leads from various channels - Initiate timely follow-ups to move leads through the sales pipeline - Guide leads through the sales process addressing inquiries and providing necessary information Product Knowledge - Develop a comprehensive understanding of myHQ s offerings - Stay updated on industry trends to effectively communicate the perks of our solutions Sales Process Client Management - Utilise a consultative sales approach to align our solutions with the identified needs of leads - Build and maintain strong relationships with leads ensuring a positive experience - Provide ongoing support to leads addressing inquiries and guiding them through the decision-making process - Gather feedback to contribute to the enhancement of our virtual office solutions Reporting and Analysis - Maintain accurate records of lead interactions and progression in the CRM - Analyse data to optimise the lead nurturing and conversion process Collaboration - Work closely with cross-functional teams to align strategies and improve the overall lead management process - Participate in team meetings to share insights and contribute to continuous improvement ref updazz com