Support Claims Executive Role Overview The Support Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences The ideal candidate will liaise with insurers analyze claim trends and collaborate across departments to enhance processes and deliver efficient customer-centric solutions Key Responsibilities Claims Operations Drive end-to-end claims processes and ensure smooth operations Liaise with insurers for process sign-offs and performance improvement Analyze claims data to identify patterns and implement actionable insights Customer Experience Provide accurate product and claims information to customers via calls and emails Resolve customer issues efficiently by coordinating with cross-functional teams and insurers Ensure timely and effective communication to meet SLA targets Service Support Understand customer needs and close queries post-sales closures Convert customer interest into solutions focusing on satisfaction and retention Requirements ExpectationsExperience Minimum 6 months in Customer Service Operations Claims Insurance experience preferred Skills Proficiency in using ticketing tools like Freshdesk or Zendesk Strong interpersonal negotiation and listening skills Ability to learn and explain products services effectively Team-oriented quick learner and results-driven Performance Standards Achieve productivity targets with speed and accuracy Exceed SLA targets while maintaining high-quality output Superpowers Skills for Success Agile confident and passionate about delivering value Customer-centric approach with a focus on satisfaction Creative problem-solving and achievement-driven mindset Strong team collaboration and adaptability Why Join Us Be part of a team where your efforts directly impact customer experiences and business outcomes Your passion and creativity will thrive in a supportive goal-driven environment