Role Nortel Diagnostic Engineer Experience 6 years Location Hyderabad Remote Essential Functions Manages assigned trouble incidents to resolution of point of escalation Possesses the ability to configure implement monitor and maintain Nortel Avaya Blue telephony systems and support all aspects of telecommunications equipment and applications including Avaya CS1000 PBX up to Release 7 65 BCM SRG VoIP Telephony Call Pilot Meridian Mail System Session Manager Collaborates with consults with customers vendors and contractors to provide expert technical solutions in support of contracts in a fast pace and demanding environment Follows up with customer contacts to ensure satisfactory resolutions Reports findings tracks progress and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Develops positive working relationships with internal and external customers Manages positive customer satisfaction levels Required Qualifications Bachelor s degree in telecommunications or equivalent related education and work experience 3 years experience in the Nortel PBX environment Must possess hands-on experience in Nortel equipment installation maintenance and repair 3 years working experience on the Nortel Avaya Blue PBX CS1000 platform Call Pilot Voicemail Meridian Mail BCM SRG ACD NARS BARS Hotel Motel Application Routing T1 s SIP 3 years experience in supporting VoIP technologies including telephone programming and installation 3 years experience in daily move add change and repair of Nortel Avaya Blue telephones and programming 3 years experience with cable wire techniques color codes 3 years experience in Voice networking installation of T-1 s circuit cards and troubleshooting of telco issues Must possess strong computer skills and excellent working knowledge of general business applications including MS Work Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details accuracy and consistency Strong analytical interpersonal and relationship building skills Superior skill in the use of the internet e-mail applications procurement inventory systems maintenance Robust work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation coordination and conflict resolution skills Ability to use and learn new complex systems technologies and applications Ability to adapt to change quickly and multi taskDemonstrate high standards of conduct and ethics as well as appropriate judgement independence and discretion Desired Preferred qualifications Current Nortel equipment certifications Knowledge of Call Center peripherals including Interactive Voice Response IVR Nortel Symposium CMS reporting and AACC Knowledge of Avaya CM products

📌 Nortel (Telangana)
🏢 Inspiredge
📍 Telangana