MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software The Order to Cash team is a truly global team that sits in three locations Dublin Austin and Gurgaon The team is led by the Sr Global Billing Manager We are both an internal and external customer facing team This team is a high-performing collaborative team made up of overachievers and driven professionals We are looking to speak to candidates who are based in Gurugram for our hybrid working model Shift Timings - 6 00 PM - 2 00 AM IST Cabs will be provided Position Responsibilities Include Routes incoming orders for MongoDB legal execution Reviews ordering documents to confirm ordering details are correctly entered into our sales and financial accounting systems Vendor Form completion where requested Maintains the Conga Legal Agreement queue routing to MDB legal for execution Edits and approves Salesforce com opportunities converting them to sales orders in NetSuite Generates invoices in NetSuite and emails to assigned billing contacts Delivers invoices through electronic procure-to-pay platforms I E Ariba Tungsten and Coupa Monitors and responds to incoming customer billing and ordering queries Monitors and responds to internal queries via email Slack and G-Chat Ensures internal and external customer satisfaction Communicates order discrepancies errors to sales and financial management Monitor the internal status of customer orders and finance review queue time Works late nights and weekends during quarterly closing periods Assists with updating various monthly tracking reports Special projects as related to administration operational and accounting needs Candidate Profile Includes Previous experience working in billing or order processing or accounts receivable Software industry experience preferred but not required Completes tasks in a timely and accurate manner Strong teamwork and communication skills to support cross functional and global operations Experience in high volume rapid-paced environment supporting corporate customers Courteous professional and passionate about providing the highest level of customer service Strong attention to detail quality of work is consistently clean Prior experience with Salesforce and NetSuite preferred Intermediate to advanced Microsoft Excel skills Familiar with legal agreements such as customer agreements and ordering documents Ability to navigate comfortably through T C s Above average organizational skills and time prioritization Multilingual preferred but not required Success Measures The Billing Analyst will be successful in this role when they can execute the following strategic tasks responsibilities In 3 months time be fully on-boarded to the team and trained to start taking ownership of your day-to-day tasks In 6 months time you ll have accomplished ownership of order to cash processes In 12 months time you ll have accomplished a rapport with multiple teams within the company As well as displaying a desire to grow further and develop both your skills and career About MongoDB MongoDB is built for change empowering our customers and our people to innovate at the speed of the market We have redefined the database for the AI era enabling innovators to create transform and disrupt industries with software MongoDB s unified database platform the most widely available globally distributed database on the market helps organizations modernize legacy workloads embrace innovation and unleash AI Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud database and is available across AWS Google Cloud and Microsoft Azure With offices worldwide and nearly 60 000 customers including 75 of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we re powering the next era of software Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win It s what makes us MongoDB To drive the personal growth and business impact of our employees we re committed to developing a supportive and enriching culture for everyone From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees wellbeing and want to support them along every step of their professional and personal journeys Learn more about what it s like to work at MongoDB and help us make an impact on the world MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process To request an accommodation due to a disability please inform your recruiter MongoDB is an equal opportunities employer Req ID - (phone hidden)