Job profile CRM helpdesk We need people only from TPA Insurance Companies who has worked as a CRM helpdesk compulsory CRM implants for claim support at client location Resolve customer queries on policy coverage and health claim processes Facilitate to drive claims app for submission and tracking of claims by employees Respond to employee calls and emails as a direct SPOC allocated to specific corporates Collect and dispatch claim documents as per corporate requirement Coordinate with internal claims units at IL to ensure seamless cashless and priority processing Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards Maintain the confidentiality of sensitive data and adhere to data protection guidelines Candidate have to travel twice in a week from 1 branch to another to solve customer queries Good English communication is compulsory Robust communication skills in English mandatory In-depth knowledge of health insurance claim processes Customer-focused with a problem-solving mindset Willingness to travel locally as per job needs Contact Company ICICI Lombard Experience 1-2 years of experience in Health Insurance Industry Qualification Graduation Salary 20k to 25k CTC Location Mumbai Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Provident Fund Schedule Day shift Supplemental Pay Yearly bonus Work Location In person