Own Every Moment at NetApp At NetApp your ideas power innovation We lead in intelligent data infrastructure delivering unified storage integrated data services and solutions that help organizations unlock the full potential of their data from AI to multicloud Ready to innovate and contribute to our path to 10B Here you ll collaborate with passionate teams tackle real-world challenges and see your impact in how customers transform and grow If you re ready to bring curiosity creativity and drive to every moment NetApp is where your journey begins Job Summary As an L2 Engineer you are part of a 24 5 support for HCM team that is responsible for migration incident operations problem investigation management and resolution You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues The Application Support group is a part of NetApp s IT function and is responsible for a wide range of applications expertise As a part of a team you will help to ensure that team objectives and operational goals are met Job Requirements Essential functions Provide specific technology operations support during assigned shift Handle incident tickets migrations speak with end-users work on problem tickets and resolve critical operations issues rapidly and effectively Should have 4-5 years of working experience on SAP CPI SAP IBP to apply principles concepts and best practices in supporting developed solutions and strategies Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process gating factor and supply usage ABC XYZ segmentation Product life cycle management Stastical forecast generation configuration Along Understanding of customization in the IBP using key figure calculation and operator Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues Role creation Catalogs user creation concepts understanding Strong communication Strong presentation and writing skills Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow Ability to follow standard ITIL support principles and processes Working knowledge of ServiceNow or similar ITSM support tools Willingness to stretch beyond office hours in case of priority issues Have been part of implementation projects and handling L2 support Provide expertise on all technical questions related to SAP CPI integration Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members Education A minimum of 2 years of experience is required 3 to 5 years of experience is preferred An associate s degree in Information Technology Electrical Engineering Computer Science or other related field is required or equivalent experience Demonstrated ability to have completed multiple moderately complex technical tasks At NetApp we embrace a hybrid working environment designed to strengthen connection collaboration and culture for all employees This means that most roles will have some level of in-office and or in-person expectations which will be shared during the recruitment process Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity EEO and to compliance with all laws that prohibit employment discrimination based on age race color gender sexual orientation gender identity national origin religion disability or genetic information pregnancy and any protected classification Why NetApp We are all about helping customers turn challenges into business chance It starts with bringing new thinking to age-old problems like how to use data most effectively to run better - but also to innovate We tailor our approach to the customer s unique needs with a combination of fresh thinking and proven approaches We enable a healthy work-life balance Our volunteer time off program is best in class offering employees 40 hours of paid time off each year to volunteer with their favourite organizations We provide comprehensive benefits including health care life and accident plans emotional support resources for you and your family legal services and financial savings programs to help you plan for your future We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life If you want to help us build knowledge and solve big problems let s talk Submitting an application To ensure a streamlined and fair hiring process for all candidates our team only reviews applications submitted through our company website This practice allows us to track assess and respond to applicants efficiently Emailing our employees recruiters or Human Resources personnel directly will not influence your application