Company Description ABOUT IQ-EQ We re a leading Investor Services group offering end-to-end services in administration accounting reporting regulatory and compliance needs of the investment sector worldwide We employ a global workforce of 5 800 people across 25 jurisdictions and have assets under administration AUA exceeding US 750 billion We work with 13 of the world s top 15 private equity firms Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts Above all what makes us different is our people Operating as trusted partners to our clients we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding We re driven by our Group purpose to power people and possibilities Responsibilities Looking for an HR Operations Officer role that focusses more on people than on paper pushing If so we have the perfect opportunity for you The Global Client Delivery HR Team are like skilled teachers they help both the strugglers and the stars by guiding our employees throughout their careers and ensuring that our people have every opportunity to succeed It s not enough to be conversant in the language of HR the person we are looking for knows how to contribute to the vision mission and success of our business As HR Operations Officer you will be part of a team delivering an excellent HR service to the UK and Ireland cluster Within this role you will act as the first port of call to employees for all HR related queries ensuring the needs of our people are being met Tasks what does the role do on a day-to-day basis DAY TO DAY Provide a first point of contact for our front-line service with regards to all HR administration queries providing accurate and timely responses through our centralised HR Inbox Manage the administrative requirements for the onboarding of new starters the offboarding of leavers and all movements during the employment lifecycle Manage the administration for internal movements i e visa administration Responsible for data input to payroll and ensuring attention to detail in maintaining payroll records Manage benefit administration and ensure accuracy when updating records Organise and maintain Employee files Report regularly on HR metrics such as absence Manage changes within the HR database in a timely manner following relevant procedures Provide support to the HR Business Partners with the implementation of HR solutions locally Provide advice and guidance to local line managers and employees on the employee life cycle and local policies and procedures and escalate accordingly Deliver professional HR generalist services to the UK I cluster contributing to business success Manage Relationships with other Key Stakeholders including Group HR and other HR hubs Key competencies for the position Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer Focus - Building strong customer relationships and delivering customer-centric solutions Optimises Work Processes - Knowing the most effective and effective processes to get things done with a focus on continuous improvement Plans and Aligns - Planning and prioritising work to meet commitments aligned with organisational goals Key behaviours we expect to see In addition to demonstrating our Group Values Authentic Bold and Collaborative the role holder will be expected to demonstrate the following Pro-activeness Driven and Keen to learn in a professional service organisation Qualifications Required Experience Relevant third-level qualification HR Business Legal etc 1 to 2 years of relevant HR administration experience High level of accuracy and attention to detail Proficiency in MS Office suite particularly MS Excel HR Systems knowledge Ability to be flexible and work effectively as part of a team Additional Information OUR COMMITMENT TO YOU AND THE ENVIRONMENT As a forward-looking business sustainability is integral to our strategy and operations Our sustainability depends on us building and maintaining meaningful long-term relationships with all our stakeholders - including our employees clients and local communities - while also reducing our impact on our natural environment There is always more we can and should do to improve - whether in relation to our people our clients our planet or our governance Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape We re committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee Our learning and development programmes and systems enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues We want to empower our 5 800 employees - from 94 nationalities speaking 41 languages across 25 countries - to each achieve their potential Through IQ-EQ Launchpad we support female managers launching their first fund in an environment where only 15 of all private equity and venture capital firms are gender balanced We re committed to growing long-term relationships with our clients and supporting them in achieving their objectives We understand that our client s sustainability and success leads to our sustainability and success We re emotionally invested in our clients right from the beginning