The Delivery Quality Assurance DQA Qualified ensures set up review audit and improvements of quality They are responsible for supporting an engagement set up facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed They define and adapt processes and process assets as per BU account engagement needs to enable standard way of working They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs analysis early alerts and suggesting potential mitigation actions They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements They collaborate to identify and drive improvements engagement account level to provide benefit to Capgemini as well as Client using techniques such as Six Sigma Lean etc alongside providing consulting services to engagements accounts Clients in areas such as Agile Service Management Six Sigma Lean etc They may also assist in sales bid process by providing inputs related to Capgemini processes Delivery Governance process assets and platforms - Grade Specific Delivery Quality Assurance ManagerPlan and manage set up execution reviews process improvements process definition and adaption of process assets delivery governance support for 5-6 engagements sales enablement stakeholder management Skills competencies Active Listening Adaptive Thinking Analytical Thinking Assertiveness Attention to Detail Business Agility Change Management Conflict Management Continuous Improvement Decision-Making Emotional Intelligence Financial Control Influencing Innovation Managing Difficult Conversations Negotiation Proactiveness Problem Solving Project Governance Project Management Project Planning Project Reporting Project Tracking Relationship-Building Risk Assessment Risk Management Scope Management Stakeholder Management Strategic Governance Strategic Thinking Team Management Time Management Unified Project Management UPM Unified Service Management USM

📌 Delivery Quality Assurance Professional - C (West Bengal)
🏢 Capgemini
📍 West Bengal