CXO - End User Support A person having high aspirations and passion to provide Technology support to accomplish their vision in Deloitte CXO is the vital point of contact for all IT related incidents and service requests Ability to demonstrate and communicate effectively with a wide variety of people in a dynamic fast-paced environment which provides services in a professional manner through email phone in person Walk-in Customers You need to be a highly motivated team player with the skills and ability to manage ambiguity Work you ll do Focus on delivering world class customer service to every customer coming to the CXO Walk-up Provides Hardware and Application Support Asset management and tracking of hardware and software This duty requires knowledge of existing processes Install and configure firm-standard images on laptops desktops Interface with outside customers and vendors as required Follow the direction of immediate supervisors or managers to implement new technology Provide after-hours emergency support on a rotational basis as outlined per CXO service level agreements Provides Mobile Device deployment support activities include Technology support guidance and recommendations activation account modifications configuration testing problem identification and resolution Grows relationships with business users at all levels in the organization Promotes CXO services engages customers to understand business needs and maintains ownership for problem resolution Maintains other technology related updates to enhance the customer relationship Adhering to existing processes Documents problems and resolutions for knowledge bases original equipment manufacturer OEM vendors and service desk tickets Adheres to policy and Service Level Targets SLT s through accurate recording of service activities asset transactions data retention and PC compliance activities Performs password resets and workstation management in Active Directory Supports and provides training for Audio Video Conference equipment throughout the office This would include various projection equipment Daily check and event startup and support of Video Conference Systems Television Cable systems Assists infrastructure teams LAN WAN Telephony where local hands-on activities are required The team CXO team is proud to be part of Deloitte s Technology Services spread across Hyderabad Mumbai Bengaluru Delhi Pune Kolkata and Chennai This team is responsible for accomplishing various Technology support tasks at the CXO walk-up to deliver world class technology support This team takes care of new hire laptop setup End of Lease activity PDA support Printer support VC support at local offices Qualifications Required B Tech BE Engineering Graduates Technical troubleshooting Strong Microsoft Office Outlook Word Excel Power Point Teams Zoom Windows and MAC operating systems mobile device hardware and software networking video conferencing Audio Video Telephony equipment Active Directory administration will be an advantage Preferred ITIL - Certification Microsoft MCITP - Certification A N Certification a plus Industry certifications such as Dell or HP a plus Basic knowledge of overall network systems security How you ll grow At Deloitte we ve invested a great deal to create a rich environment in which our professionals can grow We want all our people to develop in their own way playing to their own strengths as they hone their leadership skills And as a part of our efforts we provide our professionals with a variety of learning and networking opportunities including exposure to leaders sponsors coaches and challenging assignments to help accelerate their careers along the way No two people learn in the same way So we provide a range of resources including live classrooms team-based learning and eLearning DU The Leadership Center in India our state-of-the-art world- class learning Center in the Hyderabad offices is an extension of the Deloitte University DU in Westlake Texas and represents a tangible symbol of our commitment to our people s growth and development Explore DU The Leadership Center in India Perks At Deloitte we know that great people make a great organization We value our people and offer employees a broad range of benefits Learn more about what working at Deloitte can mean for you Deloitte s culture Our positive and supportive culture encourages our people to do their best work every day We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy centered confident and aware We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive invites authenticity leverages our diversity and where our people excel and lead healthy happy lives Learn more about Life at Deloitte Corporate citizenship Deloitte is led by a purpose to make an impact that matters This purpose defines who we are and extends to relationships with our clients our people and our communities We believe that business has the power to inspire and transform We focus on education giving skill-based volunteerism and leadership to help drive positive social impact in our communities Learn more about Deloitte s impact on the world Our purpose Deloitte s purpose is to make an impact that matters for our people clients and communities At Deloitte purpose is synonymous with how we work every day It defines who we are Our purpose comes through in our work with clients that enables impact and value in their organizations as well as through our own investments commitments and actions across areas that help drive positive outcomes for our communities Our people and culture Our inclusive culture empowers our people to be who they are contribute their unique perspectives and make a difference individually and collectively It enables us to leverage different ways of thinking ideas and perspectives and bring more creativity and innovation to help solve our clients most complex challenges This makes Deloitte one of the most rewarding places to work Professional development At Deloitte professionals have the opportunity to work with some of the best and discover what works best for them Here we prioritize professional growth offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills Our state-of-the-art DU The Leadership Center in India located in Hyderabad represents a tangible symbol of our commitment to the holistic growth and development of our people Explore DU The Leadership Center in India Benefits to help you thrive At Deloitte we know that great people make a great organization Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally physically and financially and live their purpose To support our professionals and their loved ones we offer a broad range of benefits Eligibility requirements may be based on role tenure type of employment and or other criteria Learn more about what working at Deloitte can mean for you Recruiting tips From developing a stand out resume to putting your best foot forward in the interview we want you to feel prepared and confident as you explore opportunities at Deloitte Check out recruiting tips from Deloitte recruiters Requisition code 322571

📌 Eus Analyst- Chennai (Tamil Nadu)
🏢 Deloitte
📍 Tamil Nadu