Organizational Overview Yanolja Cloud Solution Pvt Ltd is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses With more than 500 Team members and 20 years of experience YCS currently has 40 000 customers in over 170 countries with 50 supported languages in our software and a 24 7 support network to match We have a Local team in 15 countries including India Thailand Indonesia the Philippines Sri Lanka South Africa Tanzania Uganda the USA Mexico and counting Profile Overview The Customer Onboarding Support Executive will be part of the Integration - Onboarding and Support team and will play a key role in managing and supporting third-party integrations for hospitality clients This role involves coordinating onboarding activities handling integration support and working closely with internal teams vendors and clients to ensure smooth go-live and post-implementation support The position also acts as a backup resource to ensure continuity and timely delivery of integration tasks Roles Responsibilities Manage and support third-party integrations such as door lock systems ID scanners Wi-Fi WhatsApp and other hospitality-related tools Coordinate with clients vendors and internal teams during onboarding and go-live phase Troubleshoot integration configuration and connectivity-related issues Handle integration-related queries and provide post go-live support Maintain integration documentation SOPs and status updates Manage long-running integrations involving multiple stakeholders Act as a backup resource during leaves or high-volume periods to avoid delays and ensure continuity Key Competencies for the Role Strong communication and coordination skills Valuable problem-solving and analytical abilities Ability to manage multiple integrations and stakeholders simultaneously Attention to detail and documentation skills Adaptability to handle operational challenges and support requirements Requirements 0-3 years of experience in onboarding integration or technical support roles Basic understanding of APIs webhooks and third-party integration workflows Willingness to work rotational shifts weekends and holidays as required Good to have Experience with hospitality technology such as PMS Channel Managers or POS systems Exposure to hardware or IoT-based integrations door locks scanners Wi-Fi systems Experience in vendor coordination and technical documentation