Welcome to Frontline Managed Services - where innovation technology and efficiency converge to redefine the landscape of IT Financial and Administrative Managed Services for legal and professional service firms As pioneers in the industry we are driven by a relentless commitment to excellence Join Our Team and Be a Catalyst for Change We don t just follow industry standards we set them Our dynamic setting thrives on pushing boundaries and embracing challenges We are more than a workplace we are a community of forward-thinkers dedicated to shaping the future Schedule Monday through Friday 5 30PM - 2 30 AM Compensation range for this role is 6-11LPA and will be commensurate with the candidate s experience skills and qualifications Position Overview We re expanding our global Knowledge Management team and looking for experienced Technical Writers based in India In this role you will play a critical part in shaping how information is created organized and shared across our enterprise Your efforts will help build and maintain a high-impact knowledge base in ServiceNow delivering accessible user-friendly technical content to support teams and end users worldwide What You ll Do Re-write and maintain technical documentation for support processes troubleshooting steps and service workflows Migrate and modernize knowledge articles from legacy platforms e g SharePoint ITGlue into ServiceNow Collaborate with global subject matter experts SMEs process owners and IT support teams to validate and enhance content Align content with our knowledge standards taxonomy and metadata structure Author and publish content using ServiceNow tools ensuring clarity consistency and usability Participate in regular review cycles to maintain accuracy and relevance of published knowledge What You Bring 3 years of technical writing experience preferably in IT Services Enterprise Support or SaaS environments Strong English writing editing and proofreading skills with excellent attention to detail Experience working with knowledge base platforms ServiceNow experience strongly preferred Ability to work independently and cross-functionally with teams across global time zones Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams Preferred Qualifications Familiarity with ITIL or IT Service Management ITSM principles Experience managing large-scale documentation or participating in system migrations Understanding of metadata tagging taxonomy design and accessibility best practices What You ll Gain Work with a high-impact global platform used across the enterprise A cooperative and remote-friendly culture with opportunities for professional growth Exposure to enterprise transformation content modernization and knowledge strategy Not Sure You Meet Every Requirement We know that great candidates may not match every qualification listed If you re excited about the role and believe you could be a strong fit we encourage you to apply We value potential and a growth mindset as much as experience Join Us At Frontline Managed Services we celebrate different backgrounds experiences and perspectives We are committed to building a team that reflects the clients and communities we serve

📌 Technical Writer - Global Knowledge (Calangute)
🏢 Frontline Managed Services
📍 Calangute