We are looking for a Female Telecaller - Jewellery who will be responsible for regular follow-ups with jewellery manufacturers and vendors regarding company stock orders and customer-specific orders The role requires strong communication skills coordination ability problem-solving mindset and intellectual Key Responsibilities - Manufacturer Vendor Coordination Follow up with jewellery manufacturers for Order confirmation Production status Design approvals Stone setting status Polishing and finishing updates Dispatch and delivery timelines Maintain continuous communication until order completion Order Tracking Updates Track own-stock jewellery orders and customer orders separately Update internal teams regarding Expected delivery dates Delays or production issues Dispatch details Ensure timely execution as per committed timelines Customer Order Follow-ups Coordinate with manufacturers for priority and urgent customer orders Ensure accuracy in Design reference Weight tolerance Stone specifications Gold purity Escalate delays proactively to seniors Problem Solving Coordination Handle manufacturer-side issues such as Production delays Design mismatch Weight variance Stone availability problems Identify solutions through negotiation and coordination Maintain professional communication even in pressure situations Documentation Reporting Maintain daily records of Orders placed Pending orders Dispatch status Completed deliveries Prepare follow-up reports and share status updates with management Internal Team Coordination Coordinate with Purchase team Sales team Accounts department QC team Ensure smooth handover once jewellery is received Required Skills Competencies - Communication Soft Skills Excellent verbal communication Hindi basic English mandatory Polite confident and professional phone etiquette Strong negotiation and persuasion skills Ability to handle multiple follow-ups daily Problem-Solving Ability Strong analytical and logical thinking Ability to identify issues and propose solutions Calm handling of pressure and urgent customer timelines Intellectual Qualified Skills Quick learning ability Good understanding of workflow and priorities Attention to detail Strong follow-up discipline Preferred Experience 1-3 years experience in Jewellery manufacturing coordination Jewellery purchase department Jewellery tele calling operations Knowledge of Gold diamond jewellery processes Vendor coordination Order lifecycle management Experience in retail or wholesale jewellery industry preferred Educational Qualification Minimum Graduate any stream Jewellery knowledge or certification will be an added advantage but not compulsory Work Requirements Ability to handle daily follow-ups with multiple manufacturers Comfortable working with WhatsApp Excel and order registers High sense of responsibility and ownership Willingness to work under time-bound order commitments Key Performance Indicators KPIs On-time order follow-ups Target 100 Reduction in order delays Accuracy of order information Timely escalation of issues Manufacturer response turnaround time Customer order completion within committed timelines Why Join Prem Kumar Jewellers Reputed and growing jewellery brand Exposure to end-to-end jewellery operations Stable long-term role Professional working environment Opportunity to develop deep jewellery industry expertise Job Type Full-time Pay 13 000 00 - 20 000 00 per month Work Location In person