Role & responsibilities

Workforce Operations & System Management

- Manage and resolve tickets related to contingent worker (CWR) profiles in SAP Fieldglass, including terminations, extensions, and revisions.
- Maintain and regularly update CWR profiles to ensure data accuracy and compliance.
- Capture, review, and resolve integration files related to contingent workforce data.
- Run and analyze audit reports to identify and address discrepancies or process gaps.

Stakeholder Support

- Provide timely and accurate resolutions to managers and stakeholders via email and system updates.
- Act as a point of contact for CWMO-related operational queries and transactions.

Process Excellence

- Quality: Support talent quality through effective contingent worker fulfillment and data accuracy.
- Speed: Drive process efficiencies via standardization, automation, and use of tools.
- Cost:



Support supplier performance optimization and cost-effective workforce management.

Compliance: Ensure adherence to GXO policies, processes, and regulatory requirements

Experience and Qualification Required

- Bachelors degree
- 1–3 years of experience in supply chain, logistics, or a related industry
- Prior exposure to analytics or data-driven operational role
- Strong project and time management skills with the ability to multitask and prioritize effectively
- Experience with HRIS platforms, preferably SAP Fieldglass
- Strong attention to detail and problem-solving skills
- Transparent written communication skills for stakeholder interaction

📌 Analyst - Shared Services (Mumbai)
🏢 GXO Logistics
📍 Mumbai