Role and Responsibilities

1. Business Analysis & Consulting

- Conduct discovery sessions to understand client business processes, challenges, and goals
- Analyse workflows and identify opportunities for optimisation and automation
- Document business requirements, process maps, and user journeys
- Support consulting workshops focused on transformation and solutioning

2. AI-Driven Solutioning

- Identify opportunities to integrate AI (Generative AI, automation, analytics) into business processes
- Assist in designing AI-enabled solutions aligned with business objectives
- Contribute to solution frameworks including AI use cases, automation strategies, and integrations

3. Pre-Sales & Solution Support

- Collaborate with sales and consulting teams to prepare demos and proposals
- Translate business needs into scalable and commercially viable solutions
- Support client presentations and solution walkthroughs

4. Implementation & Delivery

- Assist in configuring and optimising SaaS platforms (CRM, ERP, HRMS, etc.)
- Work with development teams on customisations and integrations
- Prepare Functional Solution Documents (FSDs)
- Support testing, UAT, and deployment activities
- Ensure successful solution adoption by end users

5. Continuous Improvement & Innovation





- Stay updated with AI trends, SaaS innovations, and emerging technologies
- Identify opportunities for process improvement and AI adoption
- Contribute to internal knowledge building and reusable solution assets

Skills & Experience

- 13 years in Business Analysis, Consulting, or SaaS implementation
- Exposure to business applications (CRM, ERP, HRMS, etc.)
- Basic understanding or strong interest in AI and automation technologies
- Analytical thinking and structured problem-solving
- Strong communication and stakeholder management skills
- Ability to think consultatively and solution-oriented
- Understanding of process mapping and requirement documentation

What Sets This Role Apart

- Exposure to end-to-end solution lifecycle (pre-sales to delivery)
- Opportunity to work on AI-first consulting engagements
- Real-world experience in digital transformation projects
- Multi-disciplinary growth across AI, consulting, and technology

Perks & Perks

- Competitive salary with performance-based growth
- High ownership and direct client impact
- Fast-track career progression into consulting roles
- Opportunity to work on cutting-edge AI and digital transformation projects

📌 Business Analyst - SaaS | CRM | AI & Automation | Consulting Role (Vapi)
🏢 Fristine Infotech
📍 Vapi