Some careers open more doors than others If you re looking for a career that will unlock new opportunities join HSBC and experience the possibilities Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Role PurposeProvide support to CEP Premier Mortgages sales teams in tracking portfolio lead management BAU activities Support on resolving queries complaints and liaise with the central teams to ensure resolution Principal Accountabilities Financial Facilitate the acquisition team enabling them to achieve targets- Assisting in acquiring processing of opening NTB Premier Advance Cards PIL HML HML File processing Credit Card processing File and form checking for Account Opening Lead Management for CEP CSO Mortgage DSF PCM- Assigning and tracking leads ensuring proper closure in CRMS with apt narration MI Management- MI agreement tracker to be properly maintained Maintaining Daily Report Sales reports YTD MTD - Mortgage DSF Maintaining Daily Sales Call Data - PWM CEP HML WSMs Recruitment Tracker Maintaining data for TPMI Agreements Customers Stakeholders Ensure a consistently high level of product and service delivery for relevant customer sales touch points Develop and maintain positive customer relations and ensure effective service delivery Extend support towards reduction in KYC errors discrepancies Complaint Management- ensuring e-helpline update closure of complaints before TAT Service Management-IWPs DC pin statements not received request for personal detail change request for bank details etc CEP code maintenance PF reversal requests Monitoring requests for Salary processing done through payments processing of other ad hoc payments like bonus incentives etc AOF checking and maintaining ensuring proper completeness of forms Compliance with Audit requirements- KYC NON KYC error rates