We are looking for a dynamic and performance-driven B2C Operations Sales Executive to manage customer interactions drive sales conversions and ensure smooth operational workflows This role requires strong communication skills problem-solving ability and a customer-first mindset Key ResponsibilitiesSales Revenue Growth Handle inbound outbound customer inquiries calls WhatsApp chat email Understand customer needs and recommend the right products services Convert leads into confirmed sales and achieve monthly targets Maintain a strong sales pipeline and follow up regularly with potential customers Cross-sell and upsell based on customer profiles B2C Operations Manage the complete order booking lifecycle from inquiry to fulfillment Coordinate with internal teams operations logistics vendor partners Ensure timely execution of customer requests and issue resolutions Track bookings cancellations modifications and refunds accurately Monitor daily operational workflows and escalate issues when needed Customer Experience Provide exceptional customer service through smooth communication Handle grievances calmly and professionally ensuring quick solutions Collect post-service feedback and identify areas for improvement Build long-term relationships with customers to improve retention Reporting Data Management Maintain accurate records of calls leads and bookings in CRM tools Prepare daily weekly sales and operations reports Track KPIs like lead conversion customer satisfaction and operational efficiency Requirements 1-3 years of experience in B2C sales customer support or operations Robust communication skills English local language Ability to multitask and manage time effectively Comfortable working with CRM software and sales tools Target-driven and self-motivated with a positive attitude Preferred Skills Experience in hospitality events e-commerce or service-based industries Negotiation and persuasion skills Basic data analysis for sales and customer insights Job Type Full-time Pay 10 000 00 - 12 000 00 per month Work Location In person