JOB DESCRIPTION Are you ready to be at the forefront of digital payment innovation Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions This is your opportunity to grow your career in a fast-paced environment where your contributions will be valued and your skills will be honed As a Payment Lifecycle Specialist III within Payments Operations you will play a crucial role in the smooth transfer of funds between various parties Working under regular supervision you will help maintain our reputation for excellent service and secure financial transactions Your responsibilities will include payment processing across various products such as the transfer of funds between financial institutions cardholders merchants corporate and retail clients and the reconciliation of purchase and sales options futures or securities This may involve sanctions screening payment investigations funds control exception processing resolving reconciliation breaks and invoicing or cash management activities Job Responsibilities Process with accuracy care and precision and aim for zero defects or no mistakes in work processed Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement SLA standard operating procedures SOPs and other key performance indicators KPIs Deliver Metrics That Matter with consistent tracking and reporting Handle critical client escalations regarding all billing-related concerns Ensure regular preparation and reporting of business reviews Work towards achieving current billing operations targets in partnership with the different operations teams regional LOB partners functional groups risk and or technology contacts Learn the various systems used processes performed and reports completed Possess a sound understanding of operational risk control Identify opportunities to preclude the occurrence of any client-impacting error Assist with design testing and project plans for all new automation efforts and process improvement initiatives Actively participate in QUICK meetings and team huddles Escalate issues timely to management Required Qualifications Skills and Capabilities Bachelor s degree is required Minimum 4 years of banking operations and financial service experience Ability to use mainframe and common PC based software packages including MS Access Excel Word and PowerPoint Must be a team player with strong attention to details able to meet tight deadlines and work independently within a team concept Flexible with any shift including WHEM Night shift Preferred Qualifications Skills and Capabilities Understanding and experience on MS Excel SQL Robotic Process Automation RPA or Intelligent Solutions UI Path and or Alteryx is a plus Experience in Billing Operations and or other process related fields would be considered a plus ABOUT US JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our FAQs for more information about requesting an accommodation ABOUT THE TEAM J P Morgan s Commercial Investment Bank is a global leader across banking markets securities services and payments Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries The Commercial Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world