Understand clients travel needs preferences and budget for trips to Darjeeling Siliguri Sikkim Kalimpong and surrounding areas Proactively sell and promote pre-packaged tours and holiday deals as well as upsell premium services e g luxury hotels specialized activities Achieve monthly and quarterly sales targets Design create and customize detailed travel itineraries including specific routes for the Darjeeling Himalayan Railway Toy Train local sightseeing in Siliguri and excursions to hill stations Book and manage reservations for all travel components flights trains especially to from NJP Bagdogra hotels and ground transportation e g private car hires shared taxis Provide expert and up-to-date information on local attractions like the Tiger Hill sunrise tea gardens weather conditions local customs visa permit requirements e g for certain parts of Sikkim and health and safety advisories specific to the region Ensure all travel arrangements comply with local tourism and transport regulations Handle client queries modifications cancellations and special requests promptly and professionally before during and after their trip Address any travel hiccups or unexpected situations e g road closures due to weather booking errors during the client s journey Build and maintain strong working relationships with local suppliers including hotels tour operators airlines and transport companies in Siliguri Darjeeling and other destinations Negotiate the best possible rates and packages with vendors Prepare and issue all necessary travel documents including vouchers detailed itineraries and booking confirmations Maintain accurate records of bookings sales customer interactions and market feedback equired Skills Qualifications Regional Knowledge Essential Extensive current and verifiable knowledge of Siliguri Darjeeling Kalimpong Dooars and various parts of Sikkim Gangtok North Sikkim etc Sales Business Acumen Proven track record in achieving sales targets solid negotiation skills and commercial awareness Customer Service Exceptional interpersonal communication verbal and written and relationship-building skills The ability to communicate effectively in English Hindi and Bengali Nepali is often a strong advantage for the local market Organizational Skills Meticulous planner with outstanding attention to detail for managing complex itineraries and multiple bookings under tight deadlines Technical Proficiency Proficiency in computer applications including MS Office Word Excel and email and experience with travel booking software GDS systems e g Amadeus Sabre is a plus Education A Bachelor s degree in any field is generally required with a qualification or diploma in Tourism Travel Management or Hospitality being highly preferred Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Experience Travel planning 4 years Required Language English Required Work Location In person