The CRE job profile in an insurance company most commonly refers to a Customer Relationship Executive or Customer Relations Executive While the specific duties can vary slightly by company the role generally focuses on customer interaction support and retention Here is a breakdown of the typical job profile for a female Customer Relationship Executive in the insurance domain Key ResponsibilitiesCustomer Servicing and Support Handling inbound and sometimes outbound customer inquiries calls emails and chat messages related to insurance policies e g policy details premium payments renewals claim status Providing accurate and comprehensive information about the company s insurance products and services Educating customers on policy features perks and exclusions Relationship Management and Retention Building and maintaining strong positive and trusting relationships with existing and potential customers Working to enhance customer loyalty and retention by ensuring a positive overall experience Following up with customers to ensure their issues are resolved and they are satisfied with the service Complaint Resolution Efficiently and professionally addressing and resolving customer complaints and escalations Coordinating with internal teams like claims underwriting or sales to find solutions for complex issues Sales Support Upselling Cross-selling Often Target-Driven Identifying opportunities to cross-sell or up-sell additional insurance products e g suggesting a life insurance policy to a health insurance customer Converting inquiries into new business leads or fixing appointments for sales teams Tele-Sales may be a primary function Documentation and Administration Maintaining accurate and up-to-date records of all customer interactions transactions and feedback in the Customer Relationship Management CRM system Assisting customers with policy-related paperwork and updates Required Skills and QualificationsEducation Typically a Bachelor s degree in any field Business Finance or Marketing is often preferred Experience Previous experience in customer service client handling or sales preferably in the insurance or financial services industry is often required or highly valued Soft Skills Excellent verbal and written communication skills Strong interpersonal skills and a patient empathetic approach Effective problem-solving and conflict resolution abilities A customer-centric and professional attitude Technical Skills Familiarity with CRM software Customer Relationship Management Proficiency in Microsoft Office Suite Word Excel The job is often full-time and typically involves a day shift with in-person work though remote or hybrid options may exist Many roles offer a base salary along with performance-based incentives or bonuses Please reach us on the below mentioned Job Types Full-time Permanent Fresher Pay 12 000 00 - 18 000 00 per month Benefits Provident Fund Language Hindi Preferred English Preferred Telugu Preferred Work Location In person

📌 Tele Caller Executive ( Female Only ) (Telangana)
🏢 Pride Ather
📍 Telangana