Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Infrastructure Service Management Good to have skills NA Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a agile service that identifies and solves issues within multiple components of critical business systems Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges ensuring the smooth operation of essential applications and systems You will engage in problem-solving activities analyze system performance and contribute to the continuous improvement of service delivery all while maintaining a focus on customer satisfaction and operational efficiency Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Facilitate knowledge sharing sessions to enhance team capabilities - Monitor system performance and proactively address potential issues Professional Technical Skills - Must To Have Skills Proficiency in Infrastructure Service Management - Strong understanding of incident management processes and tools - Experience with service level agreement management and reporting - Familiarity with ITIL framework and best practices - Ability to analyze and interpret system logs and performance metrics Additional Information - The candidate should have minimum 5 years of experience in Infrastructure Service Management - This position is based at our Pune office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Maharashtra)
🏢 Accenture
📍 Maharashtra