Key Responsibilities Keep accurate records of all incoming devices logging device details customer information reported issues Manage outgoing devices ensure repaired fixed devices are properly tested quality checked logged and dispatched back to customers Perform device repair and troubleshooting diagnose hardware software faults replace repair components test functionality Use computer systems software tools to enter and update data on device status repairs parts used and completion times Use Microsoft Office applications Excel Word Outlook maybe PowerPoint for reporting documentation email communication etc Maintain inventory of spare parts tools and accessories required for device repairs Maintain cleanliness orderliness and safety of the workbench and repair area Liaise with customers to inform them of repair status delays or additional required work Ensure compliance with Dahua s warranty RMA and service policies Assist in improvement of repair processes workflow when possible Required Skills Qualifications Positive understanding of electronic hardware devices CCTV DVR NVR cameras etc if specific to Dahua ability to open diagnose repair and test them Troubleshooting skills for both hardware and software issues Basic computer skills ability to use an OS install test software navigate folders etc Proficient with Microsoft Office Word Excel Outlook Good data entry skills with attention to accuracy Ability to prioritize tasks and manage time especially when multiple devices are waiting for repair Good communication skills verbal and written to talk to customers and internal teams Basic understanding of service policies warranty RMA process is a plus Experience Education Education Minimum 10 2 Diploma in Electronics Computer Science related field or equivalent experience Preferably 1-3 years or more of experience in device repair technical support service center environment Working Conditions Work will be hands-on involving small parts possibly soldering using specialized tools Some device repair may require physical effort lifting disassembly etc Deadlines and time pressure when many devices are pending Need to maintain attention to detail and quality during repetitive tasks Job Type Full-time Pay 20 000 00 - 35 000 00 per month Benefits Provident Fund Work Location In person

📌 Service Center Technician (Chandigarh)
🏢 Dahua Technology
📍 Chandigarh