To manage and enhance customer relationships by effectively utilizing CRM tools and strategies The CRM Executive is responsible for maintaining accurate customer data analyzing customer behavior executing targeted campaigns and supporting cross-functional teams to drive customer engagement satisfaction and loyalty Roles Responsibilities Handle customer queries and complaints promptly via calls emails and WhatsApp Understand customer needs and provide appropriate solutions or escalate issues as required Maintain customer data interaction records and follow-ups systematically Assist customers with product-related queries returns and service requests Support the sales and retail teams by providing customer feedback and insights Build and maintain strong relationships with customers to enhance customer satisfaction o Ensure timely query resolution with a polite and positive attitude Understand retail sector workflows to assist customers effectively Key Skills Proficiency in customer handling and query resolution Good communication skills Hindi English Ability to understand and analyze customer needs Good understanding of the retail sector Sincere polite presentable and customer-centric approach Basic knowledge of MS Excel for data management Qualification Experience Graduate or MBA Marketing Fresher Experienced Job Type Full-time Pay Up to 18 000 00 per month Perks Provident Fund Schedule Day shift Supplemental Pay Performance bonus Education Bachelor s Preferred Experience CRM 1 year Preferred Work Location In person