About the Company Roswalt Realty is a leading real estate developer committed to delivering excellence in project execution customer satisfaction and long-term value With a strong focus on quality and timely delivery we strive to create seamless customer journeys through innovation trust and transparency We are looking for a dedicated CRM Manager who can ensure a superior customer experience and maintain solid client relationships throughout the post-booking lifecycle Key Responsibilities Customer Onboarding Documentation Handle all booking formalities for customers willing to proceed with their purchase Assist customers with allotment of flats registration cancellations transfer of deeds and related documentation Coordinate and support customers with bank loan processes documentation and issue resolution Customer Relationship Management Maintain regular communication with booked customers for payment follow-ups project updates and query resolution Meet every booked customer visiting the site office and ensure 100 resolution of their concerns Ensure high levels of customer satisfaction through consistent service standards and timely responses Payment Demand Management Manage collection of payment dues as per construction-linked demand notices Generate payment demands as per customer payment schedules and ensure timely follow-ups Maintain accurate and updated MIS records of all booked customers including payment plans schedules and status updates Customer Service Coordination Manage all post-booking services till possession ensuring a smooth and transparent experience Coordinate with internal teams Sales Finance Legal Projects to resolve customer issues and provide timely updates Continuously monitor customer feedback and suggest improvements to enhance service quality and customer experience Requirements Bachelor s degree in any field MBA preferred Minimum 2-5 years of experience in CRM customer service within the real estate sector Strong communication and interpersonal skills Ability to handle customer interactions with patience clarity and professionalism Proficiency in MS Office and CRM tools Detail-oriented organized and capable of managing multiple customer cases simultaneously Why Join Roswalt Realty Dynamic and growth-focused work environment Opportunity to work with a reputed real estate brand Solid emphasis on customer-first culture Career advancement and learning opportunities Job Types Full-time Permanent Pay 60 000 00 - 80 000 00 per month Perks Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Application Question s How many years of Real Estate experience you hold How many years of CRM experience you hold Payment collection experience Work Location In person