Introduction Are you searching for an chance to play a key role in driving the dramatic growth of a highly successful software company At Poppulo we re working on what s next in communications and workplace technology As a pioneer in this industry we understand that meaningfully reaching every employee is hard And so is managing office space in a hybrid world And so is improving the customer and guest experience We exist to make each of these things easier We exist to bring harmony to our customers And we do that at enterprise scale Our omnichannel employee communications customer communications and workplace experience platform is trusted by over 6 000 organizations today reaching more than 35M employees and delivering content to 500 000 digital signs We know there s no such thing as a perfect candidate - we re all a work in progress and are growing new skills and capabilities all the time We encourage you to apply for a position with Poppulo even if you don t meet 100 of the requirements We believe in fostering an environment where there is a diversity of perspectives in hopes that we can all thrive The Opportunity Poppulo is seeking a motivated Integration Implementation Engineer to support our large enterprise customers in integrating and maximising value from Poppulo s Internal Communications platform This is a mid-level role reporting to the Manager Technical Support The position is a hands-on technical implementation and development role requiring strong coding analysis and customer-facing skills The successful candidate will be self-motivated and detail-oriented with excellent project management time management and technical troubleshooting abilities Poppulo s Technical Services department is a customer-facing technical development and implementation team focused on supporting customers throughout the provisioning implementation and integration phases of our world-class enterprise SaaS platform In this role you will leverage your experience in development or a related technical discipline to act as a key consulting resource You will analyse customer systems assist with solution design and development and provide onboarding and integration support to large organisations connecting Poppulo with their internal systems Key Responsibilities Helping customers to understand technical solutions required to integrate Poppulo with their internal systems Investigate architect and build new logic and flows that integrate our product with customers internal data systems Producing and extending solutions technical specifications and related documentation Coordinating technical onboarding activities with customer project managers and IT stakeholders Becoming a subject matter expert on the relevant areas of responsibility Working with customers and other team members to identify innovative API solutions Identifying consultancy opportunities where value can be given to customers Providing third-level support to thePoppulocustomer support team Hold scoping calls and conversations with customers to help sell additional solutions to them Managing high volumes of Onboarding Support escalation tickets and implementing sold services and upgrades Experience Skills Required 4 years experience in a comparable role with a focus on B2B API integrations and low-code no-code platforms such as Workato Strong technical foundation with hands-on experience or solid understanding of SaaS iPaaS implementations and customer onboarding Experience working in or closely with Customer Support Implementation Technology or Solutions Engineering roles Working knowledge of DevOps concepts including infrastructure CI CD pipelines and code versioning tools such as GitHub and GitLab Proficiency in Ruby and or Python Experience with scripting and data formats including Python Ruby PowerShell and JSON Excellent troubleshooting and problem-solving skills with the ability to diagnose and resolve complex integration issues Strong communication skills and fluent English this is a customer-facing role requiring transparent confident technical explanations and presentations Experience with project coordination and delivery managing tasks across multiple stakeholders and timelines Strong time management skills with the demonstrated ability to handle multiple projects and priorities simultaneously Should be flexible to work in UK US shifts Nice to Have Cloud Infrastructure AWS Azure Google AWS Certification Automation using REST API IAM in SaaS SAML OAuth AzureAD Who We Are We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products clients and culture We offer a dynamic environment with driven fun and flexible individuals who thrive on challenge and responsibility This is an opportunity to contribute to our culture and join a company that s on the move We live the Poppulo values each day as they are key to everything we do Bring Your Best Self We show up authentically are self-aware and always strive to be better See it Own it Solve it We proactively innovate and solve for our customers and each other We set an example with high standards for our work We foster a culture of learning acknowledging our successes and our failures Together We re Better We value and celebrate our diversity We learn from others respecting their expertise and focus on building trust That s what makes us a team Named a Great Place to Work in 2015 2016 2017 2018 2019 2020 and 2021 we are a fast-growing global technology company with offices in Ireland the US and the UK Poppulo is an equal opportunity employer We are committed to protecting your privacy For details on how we collect use and protect your personal information please refer to our Job Applicant Privacy Policy