Key Roles Responsibilities 1 Client Onboarding Adoption Act as the main point of contact for onboarding current clients Help clients understand and start using the platform effectively Coordinate with internal teams to ensure smooth implementation Understand client requirements and ensure they are addressed during onboarding 2 Platform Integrations Account Support Support integration of marketing platforms such as email lead sources or campaign tools with the CRM Coordinate with internal teams to ensure integrations are completed correctly Assist clients with basic product-related queries and usage guidance 3 Account Customizations Work with internal product and technical teams to manage client-requested customizations Track requests follow up internally and ensure timely delivery Keep clients informed about progress and timelines 4 Escalation Issue Management Act as the escalation point for client concerns or critical issues Coordinate with support product and technical teams to resolve issues quickly Ensure clear communication with clients until issues are closed 5 Growth Renewals Retention Build strong relationships with existing clients to ensure long-term retention Handle subscription renewals and ensure timely closure Identify opportunities for upselling and cross-selling within existing accounts Recommend relevant solutions based on client needs and usage Achieve assigned revenue targets from renewals expansions upsells and cross-sells Qualifications Skills Bachelors degree in any field 6 months to 2 years of experience in Customer Success Account Management Client Support or a similar role Strong communication and relationship-building skills Mandatory language requirement Hindi and English Ability to manage multiple clients and tasks simultaneously Problem-solving mindset with attention to detail Basic familiarity with CRM tools and project management platforms is a plus Why Join Us Hands-on exposure to CRM customer success and account growth Opportunity to work closely with customers and cross-functional teams Learning-focused environment with clear growth opportunities Job Type Full-time Pay 300 000 00 - 450 000 00 per year Benefits Paid sick time Provident Fund Work Location In person