Company Description We are an Artificial Intelligence AI focused product engineering company providing our customers in healthcare retail e-commerce manufacturing and hospitality sectors with cutting-edge products solutions harnessing Big Data Analytics Vision Analytics and IoT Ever since our inception in March 2010 Tech Vedika has been Great Place To Work Certified TM May 2022-May 2023 Organization Top 50 I Mid-Size India s Best Workplaces for Women 2022 Top 10 Most Disruptive Face Image Recognition Solution Providers 2020 - Analytics Insights Top 10 Healthcare Analytics Solution Providers 2019- Healthcare Outlook Magazine Top 20 most amazing AWS Service Providers - CIO Review India 2018 We strive for simple elegant tech solutions to perform complex tasks As a scalable technology partner we enable organizations to improve operational efficiency and unleash new business potential Male Candidates Preferred We strive for simple elegant tech solutions to perform complex tasks As a scalable technology partner we enable organisations to improve operational efficiency and unleash new business potential This role is for a Cloud Engineer Sr Cloud Engineer AWS We want you to be innovative and results-driven We put a lot of emphasis on Teamwork and collaboration We expect all our employees to be agile resourceful and fast learners This role involves creating solutions for complex real-time scenarios deploying and maintaining large scale solutions Perform technical problem diagnosis and resolution Troubleshoot and or escalate customer technical issues Collaborate with Client spoc and other Tech Vedika L2 teams to resolve service interruption problems as per SLA Assess analyze and make technical recommendations to improve customer supported systems Perform system configuration changes updates based on SOP Effective communication ensure customers are well informed Where appropriate perform customer follow-ups to gather further information to drive issues through to resolution Relentless client-focus and ability to consistently deliver high-quality customer service Update daily weekly status reports QualificationsDiploma Graduate Engineering with good communication written and verbal skills Willing to work in 24 7 rotational shifts Fair understanding of system management including Email Chat Ability to work independently and with other members of the technical and operations teams Zeal to learn new cloud technologies pertaining to AWS and services Good problem-solving skills interpersonal skills Additional Qualifications AWS cloud practitioner and Linux Additional Information At Tech Vedika we are looking for talented individuals who want to work with driven people Attain success while working on interesting projects with a culturally diverse group of individuals Perks Benefits Health Insurance Meal Vouchers Learning Aids Client Customer Interactions Working with great minds If you want an exciting and agile career with unlimited growth potential then Tech Vedika is the place for you