Wrike is the most powerful work management platform Built for teams and organizations looking to collaborate create and exceed every day Wrike brings everyone and all work into a single place to remove complexity increase productivity and free people up to focus on their most purposeful work Our vision A world where everyone is free to focus on their most purposeful work together About the Role We are seeking an experienced and inspiring Team Lead to join our Professional Services team a critical part of our Customer Success Innovations CSI organization In this role you will combine hands-on consulting expertise with leadership responsibilities guiding a team of Professional Services and Technical Consultants while actively driving customer deployments yourself You ll work alongside some of the best consulting minds in the industry shaping our customers initial experience and ensuring their long-term success from day one Please note that this job role has shift times from 4pm - 2am IST Your Impact Lead mentor and develop a team of Professional Services Consultants and Technical Consultants providing guidance on deployments best practices and professional growth Drive end-to-end customer engagements including Discovery Design Configuration Rollout and Adoption Monitoring both individually and through your team Oversee the successful completion of customer engagements while ensuring critical success metrics such as project profitability solution feasibility timelines and customer satisfaction are met Collaborate with Sales to scope complex engagements and present the value of Wrike s Skilled Services to prospective clients Advocate for customers by gathering feedback and assisting in the prioritization of product features and identifying short-term solutions to challenges Ensure smooth handoffs between teams by working closely with Sales Support and Product teams Track and maintain accurate client records and milestones using Wrike Salesforce and other systems Contribute to process improvements helping scale best practices across the Professional Services team to enhance efficiency and quality Your Qualifications Proven Leadership Hands-on Expertise A track record of successfully guiding teams 4 people in a consulting environment while remaining hands-on in project delivery Consulting Project Management Prowess 8 years in project management consulting or customer-facing roles Formal certifications PMP Agile Scrum Lean Six Sigma etc are a plus Deep Industry Knowledge Expertise in relevant areas like Professional Services Automation PSA Customer Success or PMO EPMO Integration API Familiarity Experience working with integrations APIs and technical solutioning to help customers leverage Wrike within their broader tech ecosystem A Coach s Mindset You enjoy mentoring nurturing junior team members and fostering a culture of continuous growth Exceptional Communication Influence The ability to engage executive stakeholders manage complex client relationships and present with confidence and credibility A Problem-Solving Analytical Approach You re curious data-informed and driven to find the best solutions for customers A Customer-Centric Agile Style You re empathetic adaptable and thrive in fast-paced dynamic environments Superb Organizational Skills The ability to balance multiple priorities for yourself and your team while maintaining a high bar for accountability and success Standout Qualities Exceptional Communication Influence The ability to engage executive stakeholders manage complex client relationships and present with confidence and credibility Team Dynamics Collaboration You ll work closely with cross-functional teams and senior leadership Growth You ll refine your leadership skills while staying hands-on with cutting-edge deployments You ll shape customer success and team growth supporting a diverse portfolio of AMS EMEA and APAC customers Our Work Style Autonomy Flexibility You ll have ownership over your engagements while leading by example and flexible schedule This role offers a blended working model allowing you to work from the office 3 days per week and remotely for the rest To best support both US EMEA and APAC customers this role offers flexible working hours designed to create meaningful overlap between consultants supporting various time zones rather than a fixed late-evening schedule Why Join Wrike 10 days of National and Festival Holidays per year eight fixed two flexible 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan Coverage for employees spouse children and parents in-laws for Rs 5 00 000 Free health checkup for employees Personal Accident Insurance Rs 50 00 000 Term Life Insurance Rs 50 00 000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband Internet Reimbursement INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model What s Next Interview with a Recruiter Technical interview Cultural interview Your recruitment buddy will be Tripti Sachan Senior Recruiter LI-TS1 Who Is Wrike and Our Culture We re a team of innovators and creators who solve the complex work problems of today and tomorrow Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego Prague Dublin Nicosia and Tallinn with 2-3 in-office days per week to foster collaboration and teamwork This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together Our persona Smart We love what we do and we re great at it because this is our domain Our combined knowledge in this space is unmatched Dedicated We get up every day focused on helping our customers win We re committed to helping our teammates win too Approachable We re friendly easy to get along with considerate and helpful Our culture and Values Customer-Focused We care about our customers We understand the customer journey experience and value derived from Wrike Decision-making and action-taking are done with the customer in mind Collaborative We work as one and win together each bringing unique strengths that contribute to diversity of thought for better outcomes Leveraging our own work management platform we foster an environment of creative collaboration and shared achievement Creative We strive to succeed through continuous innovation It s our pursuit of novel concepts that helped us create a market category We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions Committed We believe in ownership at all levels of the organization by owning workflows from start to finish Each member of our team is an integral part of this commitment establishing work as a platform for personal growth and transformation as well as collective success and growth Check out our LinkedIn Life Page Company culture page Instagram Wrike Engineering Team Medium Meetup com Youtube for a feel for what life is like at Wrike

📌 Team Lead, Professional Services (Karnataka)
🏢 Wrike
📍 Karnataka