Positions Overview This position involves working closely with the Community Manager CM and or Assistant Community Manager ACM to ensure the effective execution and timely completion of routine operational tasks This position will play a critical role in managing all aspects of client interactions from addressing queries to resolving issues ensuring a seamless client experience Additionally will be responsible for gaining a thorough understanding of Standard Operating Procedures SOPs to maintain operational efficiency and adherence to company guidelines Key Responsibilities Profit Center Management ASR and Margin Analysis Regularly analyze the Average Seat Rate ASR and margins to identify improvement opportunities and ensure profitability Expense Control Monitor and manage operational expenses to remain within budgetary limits driving cost-efficiency Collections Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues Renewals Maintain high client retention rates by proactively managing contract renewals Community Building Event Management Build and Expand Community Strengthen the community by executing business-specific events as per the pre-defined timelines Client Engagement Foster connections and collaboration within the client community to enhance engagement and retention Client Satisfaction Service Delivery CSAT Client Satisfaction Score Achieve above-target Client Satisfaction CSAT scores by delivering exceptional service and support Brand Ambassadorship Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions Vendor Management Vendor Performance Regularly evaluate and manage vendor performance to ensure timely and quality delivery Facilities Management Centre Upkeep Ensure the center is well-maintained and operationally ready on a daily basis Repair Maintenance Oversee the timely closure of repair and maintenance tasks to avoid disruptions Compliance Adherence Ensure all compliance and safety protocols are followed rigorously ESG Practices Work closely with senior teammates to understand and execute Environmental-Social-Governance ESG practices Participation in Company Initiatives Active Engagement Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work workplace

📌 Senior Community Service Executive - Pune (Maharashtra)
🏢 Awfis
📍 Maharashtra