Role & responsibilities :

- Customer Engagement & Documentation
- Handle post-sales activities including welcome calls, documentation, registration follow-ups, and payment reminders/recovery.
- Support customers with home loan documentation and coordinate approvals with banks/NBFCs.

- Team Management

- Lead and mentor a team of CRM Managers to deliver exceptional post-sales service.
- Allocate tasks, monitor performance, and ensure adherence to timelines.

- Performance Tracking & Reporting

- Prepare and track post-sales performance for projects and team members using MIS and dashboards.
- Provide regular updates to management on customer status, loan approvals, and payment collections.

- Process Excellence





Ensure compliance with company policies and maintain high standards of customer satisfaction.

Preferred candidate profile :

- Experience: Minimum 4+ years with a Real Estate Developer / Real Estate Mandate firm in CRM team or with Home Loan process in Banks/NBFCs.
- Technical Skills: Solid command of MS Excel and Google Sheets for reporting and analysis.
- Domain Knowledge: In-depth understanding of home loan processes and real estate post-sales operations.
- Leadership: Proven ability to manage and motivate a team.
- Communication: Excellent interpersonal and coordination skills.

📌 Post Sales Team Leader (Real Estate) (Mumbai)
🏢 Stallions Proptech Solutions
📍 Mumbai