Key Responsibilities

• Manage an assigned portfolio of overdue customer accounts, with a primary focus on accounts having DPD (Days Past

Due) of 60+ days.

• Contact customers through calls and other approved communication channels to recover overdue payments.

• Follow up regularly with delinquent borrowers to maximize recoveries and reduce portfolio delinquency.

• Negotiate suitable repayment plans and secure payment commitments from customers.

• Advise customers on available payment options and encourage timely repayments.

• Handle customer queries, disputes, and escalations professionally while maintaining a positive customer experience.

Eligibility / Qualification

• HSC/12th Pass candidates with relevant collection experience may also be considered.

• DRA Certification will be an added advantage

Experience Required





• 6 months to 2 years of experience in Collections, Tele-Collections, Recovery, or Customer Service within an NBFC,

Bank, FinTech, or BPO.

• Experience in handling unsecured loan collections and delinquent accounts is preferred.

Required skills

Robust negotiation and persuasion skills.

• Good communication and interpersonal skills.

• Customer handling and conflict resolution abilities.

• Basic knowledge of collection processes and delinquency management.

• Familiarity with collection CRM/dialer systems is preferred.

• Basic proficiency in MS Excel and MS Office.

• Ability to work in a target-driven and fast-paced environment.

Interested candidate can whatsapp resume ;- (phone hidden)

📌 Tele Collection Executive- Age limit upto 27 Years only (Mumbai)
🏢 TNT Business Services
📍 Mumbai