- Generated qualified leads for Home Loan (HL) and Loan Against Property (LAP) products through cold calling and follow-up activities.
- Handled inbound and outbound voice process calls professionally, addressing customer inquiries and providing information about loan products.
- Managed non-voice process tasks, including responding to customer queries via email, chat, and CRM systems, while maintaining accurate customer records.
- Identified customer requirements, assessed eligibility, and converted potential prospects into sales opportunities.
- Explained loan products, documentation requirements, and application procedures to customers through voice and non-voice channels.
- Maintained and updated customer information, lead status, and follow-up records in CRM systems.
- Conducted regular follow-ups with interested customers to maximize lead conversion rates.
- Coordinated with sales and loan processing teams to ensure seamless customer onboarding and application processing.
- Resolved customer queries and concerns promptly while maintaining high service quality standards.
- Achieved assigned targets for lead generation, customer engagement, sales conversions, and product referrals.
- Built and maintained positive customer relationships through effective communication and problem resolution.
Preferred Skills:
- Valuable communication skills in English, Hindi, Marathi, Tamil, and/or Telugu.
- Experience in voice process and non-voice process (calling, email, chat support, or back-office operations) is an added advantage.
- Basic computer knowledge and the ability to work with calling systems and CRM software.
- Strong customer handling, communication, and problem-solving skills.
- Freshers and candidates with up to 6 months of experience may apply.